In our recent survey, we asked our clients – companies in Perth series of questions to help us understand them better. Our goal is to not only provide better customer service but also come up with solutions that perfectly match our clients’ needs.
Here is what we found out about the most recurrent challenges businesses face when trying to dispose of the company’s IT assets.
Here is a quick summary of questions and findings:
1) Who manages e-waste and ICT disposal in your organization?
Over 42% of all respondents said their ICT disposal is managed by IT Asset Manager or IT team. Others, most commonly, had various positions looking after asset disposal from Waste and Asset Manager, Admin/Project officer, Financial Controller to the Owner or Director himself.
2) What is the main reason for NOT using a Managed Service Provider to manage your IT?
44.9% said they have an in-house IT staff, while 18.6% said the price was too high.
3) What are the major challenges that you face when it is time to dispose of your e-waste and old ICT system? (pick all that apply)
Unsurprisingly to us, the number one reason (34.1%) was that companies find it difficult to prepare a detailed list of assets for disposal. A close second (31.71%) do not wish to pay for disposal.
Surprising 17% find it difficult to find a legitimate recycling company. Even though they are our clients. We’re not sure what to think about this one.
4) When decommissioning your IT equipment, if there is any residual value would your organisation prefer to receive cashback or to facilitate a charity donation?
Cash was a preferred method for 40% of our respondents but 40% would choose to both options (cash and donation) if available.
5) Would you mind telling us why is this the case? We are working with several charities and currently developing a program so it would help us in doing more good.
While the majority of people chose to skip this question, the responses received confirmed what we’ve learnt from working with various clients so far. Here are a few reasons why.
“Always happy to send something to charity, usually the machines are written off anyway.”
“We value giving back to the community and charities.”
“Most IT items are written off with tax so it is good to give what you can afford to others less fortunate.”
“Our ‘trash’ is their ‘treasure’… no need for compensation as it has served its purposes for us here.”
“Helps out the community, creates awareness of e-waste recycling opportunities, not much value left in e-waste after disposal and potential tax deduction.”
“Win-win if Local Government and charities share the money.”
“It does better than landfill.”
6) Have you donated any IT equipment to charity before?
Heartwarmingly, 37.14% said Yes, and will likely do it again.
7) Would you like to leave any comments or suggestions?
We didn’t want to brag but some of these comments were too good not to. Sorry.
“The service provided by Total e-recycling was excellent a lot easier than anticipated.”
“Please consider advertising more broadly! I love your service and am referring folks to it but understand your organisation would be better at scale.”
“We have been very happy with the service from Total Green Recycling.”
“Keep up the good work!”
8) Which voucher would you like in case you’re the winner of the draw?
We drew a winner who won $100 voucher of her choice. Not shockingly majority of Aussies went for Bunnings voucher 26.47%. So did our winner.
Thank you and congratulations to our winner Sue!
How to overcome your challenges
To book an easy and reliable disposal of your IT assets, please fill in our online quote. Our Customer Service Manager Niresh (on the picture above) will be with you shortly.
You can learn all about our accredited recycling process in this article or watch this video.